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Direct View LED Warranty Center

Sharp values the relationships that we have with all of our customers, individuals and corporate customers alike. We constantly strive to provide the level of service and support that is expected of an industry leader.

Warranty Service – Direct View LED Displays

Sharp provides technical support for Direct View LED Displays (DVLED). Our helpful agents will attempt to correct any minor issues that might be causing the product failure. If the technical service and support representative is unable to resolve the issue, component replacement and repair options are provided to the customer. The customer must have the project name, location, model number, installation date and original proof-of-purchase ready. This info can be found on the provided tag on the DVLED display controller. Contact our technical service representatives.

Standard Warranty Coverage

  • Parts specific to warranty failure

Exclusions not covered under the limited warranty statement

  • Damage, deterioration or malfunction resulting from but not limited to:
    • Accident, misuse, abuse
    • Improper ventilation, fire, dust, exposure to smoke, water [except for ip65 rated products] or lightning.
    • Broken, cracked, scratched and other user induced damage
  • Alterations/repairs done by non-qualified servicer.
  • De-installation and re-installation of the product and components
  • Relocation of the DVLED from its original install location

Warranty Service:

Sharp provides warranty services to support the standard warranty at no extra cost.

Spare Parts - Critical Component Supply (Included during standard warranty):

Sharp provides a supply of critical spare parts to minimize down time for the customer in the event of a product failure. Spare parts are provided for each Direct View LED project and stored at the project site for quick access by the servicing technician. All terms and conditions of the standard limited warranty apply.

  • A Return Merchandise Authorization (RMA) number will be issued. Under this method, the customer returns the defective component for repair.
  • Sharp will provide return shipping instructions to return the defective component to a SHARP authorized repair facility.
  • It is the responsibility of the customer to properly package the return product and surrender the return component to the carrier. Please note that the customer will be held solely responsible for shipping damage that occurs due to the use of inferior packaging.
  • The RMA number must be prominently displayed. Failure to obtain an authorized SR number or to clearly label the return product will result in the refusal of the shipment at the customer’s expense.
  • Sharp strives to keep repair times to a minimum. Sharp will send the repaired component to the customer via ground shipping.

If the component is deemed unrepairable, Sharp reserves the right to replace the component with a "like new" refurbished replacement or comparable substitute. If applicable, the replacement product will assume the remainder of your original display warranty or 90 days whichever is greater.

Out of Warranty Service:

Sharp will continue to service its products even after the standard warranty expires. In the event that a product fails outside of the warranty period, our helpful agents will attempt to correct any minor issues that might be causing the product failure. If the technical service and support representative is unable to resolve the issue, they will provide you with the billable repair options available to you.